We believe this software will enable us to provide better transparency and interaction with our clients, estate agents and financial advisors. It will help us towards our goal of being paperless and enable us to fully embrace a digital way of working allowing clients to take advantage of digital onboarding, eSignatures and uploading documentation which will all save time.
From the 1st of December to 12th of December we will be training and implementing new practices which we hope will not disrupt the day-to-day progression of our transactions but with anything new there will be teething issues and we hope that everyone involved in the transactions we are acting on will help us to resolve any issues that arise as quickly as possible.
'This is an exciting time for us. I have wanted to change our case management system for years and I can’t believe it is finally here. With a recession and increasing interest rates it is going to be a tough market but we are here for the long haul, so we are continuing to invest in our people and our infrastructure.’ said Karen Marsh, Sales and Marketing Director for RG Law.
LEAP is a case management system designed to help generate efficiencies and improve service. RG Law is all about delivering a legal service its customers want in the way they want it and this software will enable their customers and third-parties have more options with how they wish to interact with them.
If you have any issues with a transaction, please contact your case manager or their assistant. You can also email myexperience@rglaw.co.uk and a customer service representative will contact you and alert your case manager of the issues you are facing.