Service Levels
Our Service Commitment to you!
The property, wills and probate market is our domain, and we are eager to assist as many clients as possible in moving their transactions through to completion.
Our senior team members are dedicated to serving all our clients. As Conveyancing, and the Wills and Probate process is one that can be done remotely. Our team members aren't always working from our offices, however we don't expect any difference in the levels of service we can offer.
Our Conveyancing, Wills, and Probate Departments remain fully operational, taking new instructions and progressing matters as usual, including Declarations of Trusts for our conveyancing clients.
The conveyancing process is managed by a centralised team, meaning any of our team members may work remotely on your file. The team prioritises their workload as follows:
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Matters that have already exchanged contracts with a set completion date.
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Remortgage transactions that are proceeding smoothly.
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Matters where all parties have agreed to work towards exchange with a fixed completion date.
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Matters involving vacant properties or completed new-build homes.
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Matters where a mortgage offer and search results have already been received.
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Matters where we expect to receive a mortgage offer or search results soon.
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Matters where obtaining a mortgage offer or search results is not yet possible, but all parties have agreed to be ready for exchange and completion once conditions improve.
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All other matters.
You can reach our team members directly by phone. If they are unavailable, please leave a voicemail, and they will return your call as soon as possible. All other calls will be directed to a central voicemail system, and emails will be automatically forwarded to a centralised inbox, where a team member will address them (in line with the above priorities) as soon as possible. Physical post will be collected, scanned, and emailed to the team for processing.
At RG Law, we prioritise your concerns as soon as you engage our services. If, at any point, our service does not meet your expectations, click here: We aim to respond before 5.30 PM the next working day. (Monday-Friday)
We appreciate your understanding as we navigate the conveyancing process, the details involved may result in slightly longer individual response times.
We apologise for any inconvenience this may cause and assure you that we will reach out to you as quickly as possible. Please bear with us, and know that even if you don't hear back immediately from the person you initially contacted, a team member will be in touch.
Thank you for your continued patience and trust in our services.