AI, Super‑Complaints, and the Rising Challenge of Client Expectations in Property
- oliviaholmes7
- 10 hours ago
- 1 min read
The expectations placed on property professionals continue to evolve at pace, driven in large part by the increasing influence of AI and the rapid access to comparative information it enables. As a result, firms across the sector are experiencing a noticeable shift: clients are more informed, more assertive, and, at times, more demanding than ever before.
Our Managing Director, Matt Gillies, has shared a powerful new guest article with The Negotiator exploring why estate agents and property professionals are seeing tougher client complaints, higher expectations, and a growing disconnect between perceived and actual service levels.
Matt’s insights provide a timely and considered perspective on an issue affecting agencies nationwide. For professionals seeking to understand the emerging challenges and how to respond strategically, this is essential reading.
Read the full article here:
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