A Modern Legal Service Designed Around You
At RG Law, we believe great client care starts with clarity. Whether you are buying or selling a home, remortgaging, expanding your business, preparing a Will or dealing with a loved one's estate, you should always know who is handling your matter, how to contact them and what to expect next.
Our Client Care Charter has been designed to give clients greater access to information, better communication and a more structured legal experience. By combining experienced lawyers, dedicated support teams and modern technology, we aim to make legal services more accessible, transparent and easier to understand.
We explain legal matters in plain English, avoid unnecessary jargon and ensure you understand your options and responsibilities at every stage of your matter.
Communication That Works Around You
We recognise that clients want meaningful updates, not missed calls and voicemail messages.
That's why RG Law offers the ability to schedule a telephone appointment each week at a time that suits you. These pre-arranged calls allow your legal team to prepare fully, provide a comprehensive update and answer any questions you may have about your matter.
We recognise that clients want meaningful updates, not missed calls and voicemail messages. That's why RG Law offers the ability to schedule a telephone appointment each week at a time that suits you. These pre-arranged calls allow your legal team to prepare fully, provide a comprehensive update and answer any questions you may have about your matter.
Dedicated Expertise Backed by Strong Support
Every matter is supported by both a legal professional and a dedicated Legal Assistant.
Your Legal Assistant will usually be your first point of contact and will be available to provide updates, request information and help with the day-to-day progression of your matter. This allows clients to obtain information quickly and efficiently without unnecessary delays.
Your Conveyancer, Lawyer or Legal Adviser is responsible for providing legal advice, reviewing documentation, negotiating legal issues and dealing with the more technical aspects of your transaction or matter. When legal expertise is required, your lawyer will be available to provide guidance and explain any complex issues clearly and professionally. This team approach enables us to provide a responsive service while ensuring our lawyers have protected time to focus on progressing legal work.
Giving Your Matter the Attention It Deserves
One of the most common frustrations clients experience with legal services is the inability to speak to someone who is actively progressing their matter.
To help address this, our legal teams have protected legal progression time built into their working day. This dedicated time allows them to focus on reviewing documents, raising enquiries, preparing legal advice and progressing transactions without unnecessary interruptions.
By protecting time for legal work while providing clients with dedicated support through their Legal Assistant, scheduled appointments and online access to their matter, we are able to deliver a more efficient and consistent service. Whether you are moving home, purchasing a commercial property, planning for the future through a Will or dealing with the administration of an estate, our aim is to provide practical legal advice, clear communication and a service that supports you every step of the way.
Your satisfaction is our priority.
We are committed to providing a seamless and stress-free conveyancing, wills and probate experience, keeping you informed and supported every step of the way.
"People will forget what was said,
people will forget what we did,
but people will never forget,
how we made them feel"
A quote from Maya Angelou that holds true.
Supporting Your Journey Every Step of the Way
At RG Law, we believe that excellent service extends beyond legal advice. That is why we have dedicated teams whose role is to support clients throughout their journey and ensure feedback is acted upon.
Our Principal Relationship Coordinator works closely with clients, introducers and legal teams to help maintain strong communication, resolve issues where they arise and ensure clients receive the level of service they expect from RG Law.
Working alongside them, our MyExperience Team reviews client feedback, monitors service standards and helps identify opportunities to improve the experience we deliver. Should a client have a concern, the team provides a structured and impartial process designed to ensure issues are investigated fairly, communication remains clear and appropriate action is taken where necessary.
Together, these teams help ensure that every client feels heard, supported and valued, while continuously improving the service we provide across our residential property, commercial property, wills and probate, and wider legal services.
